Patient FAQs
Good City Health is a 501(c)(3) non-profit clinic, and there are no fees required for a patient to receive urgent care. However, we are thankful for any financial gift given by our patients upon receiving care, helping continue our daily operations. You can give a gift here.
Good City Health is an urgent care clinic, not an emergency room. Emergency situations should be addressed by calling 911 or by visiting the closest emergency center near you. See more here.
Urgent care is considered suitable for any injury or illness that is not life-threatening (requiring attention in the next 24-48 hours). Emergency care is necessary for more serious or critical, emergent medical situations. See general conditions we serve here.
If you think you or someone else could suffer significant harm or die without prompt attention, seek emergency care — or call 911 immediately. Emergency care is the right choice for treating conditions such as:
- Chest pain
- Coughing or vomiting blood
- Deep cuts or bleeding that won't stop
- Difficulty breathing or shortness of breath
- Numbness in the face, arm, or leg
- Seizures
- Severe abdominal pain
- Severe burns
- Sudden blurred vision
- Sudden, severe headache
- Severe trauma
- Drug overdose
- Accidental poisonings
Our urgent care providers see patients age 3 months and older for acute, non-emergency medical concerns. Infants younger than 3 months should be evaluated by their pediatrician or an emergency department.
No, Good City Health provides urgent care at no cost primarily for the uninsured and underinsured in our city. We do not bill insurance or accept payment from insurance companies. If you have insurance that provides reasonable access to cae, we encourage you to use those benefits so that our limited charitable resources remain available for patients who need them most.
We may provide medication refills when medically appropriate. Short-term refills may be used to bridge care until you establish care with a primary care provider, and some chronic medications may be managed through our chronic disease clinic. We do not prescribe or refill controlled substances, including narcotic pain medication, benzodiazepines, or stimulants.
We can evaluate and treat some acute dental and eye conditions, such as dental infections, pink eye, and corneal abrasions, and styes when medically appropriate. We do not provide dental procedures or comprehensive eye care, and more complex problems may require evaluation by a dentist, optometrist, or opthalmologist.
Good City Health can evaluate and treat many suspected fractures, including splinting when appropriate. X-rays are not currently available on site, so patients who need imaging will be referred to an outside facility and may be responsible for the cost of the X-ray. Obvious deformities, open fractures, or other severe injuries should be evaluated in an emergency department.
Good City Health does not offer vaccinations at this time.
Any patients requiring surgery, or more extensive medical care, will be referred to a nearby hospital.
The majority of our patients are seen on a walk-in, first-come, first-served basis. We also offer a limited number of appointments that can be booked online. Check our Patient page to learn more.
Volunteer FAQs
Yes. All medical volunteers must hold a current license or certification appropriate to their role and be in good standing with the applicable licensing or credentialing organization. Licenses and certifications will be verified before clinical service. Apply here to volunteer.
Yes. We have non-medical volunteer opportunities that do not require a medical license or clinical experience. These may include administrative support, hospitality, pastoral care, translation, and other areas of service based on clinic needs. Apply here to volunteer.
Volunteers work alongside our clinic team to help provide an organized, welcoming experience for our patients. You can expect to be encouraged, appreciated, and valued for what you bring to our team and to the community we serve. We want every volunteer to know that their time, skills, and willingness to serve make a meaningful difference.
We ask volunteers to serve at least once a month in a four-hour shift. Consistent service helps us build a dependable, cohesive team and supports continuity in clinic operations.
When applying to volunteer, you’ll share your availability with our team, and as our clinic advances, serving rotations will continue to open. Volunteers can serve during these serving rotations, from start to finish, as many rotations as desired.
No. Good City Health welcomes qualified volunteers who support our mission and are willing to serve our community with compassion and respect.
